Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the websites, software, and services made available by LawDiem Inc. (“LawDiem,” “we,” “us,” or “our”), including DiscoveryBridge, BillableHour, CaseFile, ClearEngage, Rebuttal, SpotlightAuthority, AppositeCase, and any other product or feature we offer (collectively, the “Services”). LawDiem is a Texas corporation with its principal place of business at 7812 Linnie Ln., Austin, Texas 78724.

By creating an account, accessing the Services, or clicking a button or checking a box indicating acceptance, you agree to these Terms. If you do not agree, do not use the Services.

1. Who May Use the Services

The Services are designed for, and made available exclusively to, licensed attorneys admitted and in good standing in at least one United States jurisdiction, and to the law firms, professional corporations, and other organizations through which such attorneys practice (each, a “Customer” or “you”). By accessing the Services, you represent and warrant that:

• You are a licensed attorney in good standing, or you are an authorized user acting under the supervision of such an attorney;
• You have read, understood, and will comply with the rules of professional conduct and other ethical, statutory, and regulatory obligations applicable to you in every jurisdiction in which you practice — including, where adopted, the ABA Model Rules of Professional Conduct and the corresponding state-bar rules; and
• Your use of the Services will not cause you, your firm, or any client to be in violation of any law, rule, court order, protective order, ethical opinion, or contractual obligation.

The Services are not designed for use by pro se litigants, the general public, or non-attorney consumers. They are professional tools used by, and at the direction of, lawyers practicing law.

2. The Services Are Tools — Not Legal Judgment

LawDiem is a software company. We are not your lawyer, your co-counsel, your supervising attorney, or your law firm. Nothing in the Services constitutes legal advice, legal opinion, or a substitute for the independent professional judgment of a licensed attorney.

You acknowledge and agree that:

• Every output generated by the Services — including discovery summaries, suggested rebuttals, highlighted authorities, candidate apposite cases, document drafts, time entries, intake notes, and any AI-generated text — is work product subject to your independent professional review before it is filed, served, sent, billed, or otherwise relied upon.
• You bear sole and ultimate professional responsibility for the accuracy, completeness, legality, and ethical propriety of every action you take using the Services, including any communication with a client, opposing counsel, tribunal, arbitrator, or third party.
• Under ABA Model Rule 1.1, Comment 8, the duty of competence includes “the benefits and risks associated with relevant technology.” You are responsible for knowing how the Services work, what their limits are, and when not to use them.
• Under ABA Formal Opinion 512 (July 29, 2024), a lawyer using generative AI must maintain competence in the tool, protect client confidentiality, communicate appropriately with clients, supervise the tool’s use, charge reasonable fees, and ensure candor toward tribunals. These duties run from the lawyer to the client and to the court — not from LawDiem.
• Under ABA Model Rule 5.3, you have supervisory responsibility for nonlawyer assistance — including third-party services like LawDiem — and must make reasonable efforts to ensure that the Services are used in a manner compatible with your professional obligations. See ABA Model Rule 5.3 cmt. 3 (addressing internet-based document storage and outside vendors).
• The Services do not independently verify citations, factual assertions, legal conclusions, or strategic recommendations. AI-generated outputs may contain errors, omissions, hallucinations, or biased results. You must independently verify everything before you act on it.

3. Use of Artificial Intelligence; Disclosure

The Services use generative artificial intelligence (“AI”). Large language models hosted on Amazon Bedrock — and, where you select them in the interface, models from other providers — help produce discovery catalogs and relevancy calls, document drafts, rebuttal outlines, citation checks, candidate authorities, inbox triage and proposed replies, calendaring proposals, and similar outputs. AI features are labeled as such in the interface, and a notice that AI is in use is displayed at the beginning of each session in the workspace.

You acknowledge and agree that:

• (a) Human review is required. Every AI-generated output is a recommendation to a licensed attorney. The Services do not file, serve, send, bill, or publish anything without an attorney’s action, and you agree that a qualified professional will review each AI output before it is finalized, disseminated, or relied upon.
• (b) Downstream disclosure is yours. You are responsible for any disclosure to clients, tribunals, opposing counsel, or third parties that your rules of professional conduct, court rules, standing orders, or engagement terms require regarding your use of AI, and for never misrepresenting AI-generated content as something it is not.
• (c) Model providers process your prompts. Prompts and outputs are transmitted to the model provider under LawDiem’s agreements with it. Providers may apply automated abuse detection to that traffic and may retain traffic their systems flag for the period their policies state. LawDiem does not use Customer Data to train AI models and does not permit providers to do so. See the Privacy Policy and the Security page.
• (d) No consumer chatbot. The Services do not include a consumer-facing chatbot or an AI agent that interacts with your clients or the public. If LawDiem ever offers an interactive AI feature to non-attorneys, it will disclose to those users that they are interacting with AI.
• (e) Outputs may be wrong. Sections 2, 10, and 11 apply to every AI output: it may be inaccurate, incomplete, fabricated, biased, or out of date, and you must verify it independently.

4. Your Account; Authorized Users

You are responsible for (a) maintaining the confidentiality of all credentials used to access the Services, (b) all activity that occurs under your account or your firm’s tenant, and (c) ensuring that every Authorized User (each attorney, paralegal, contractor, or staff member you permit to access the Services) complies with these Terms and applicable rules of professional conduct.

You must notify us promptly at notice@lawdiem.com of any actual or suspected unauthorized access, credential compromise, or other security incident affecting your account.

5. Customer Data

“Customer Data” means all data, documents, files, communications, work product, audio, transcripts, time entries, client information, and other content that you or your Authorized Users upload to, generate within, or transmit through the Services.

As between you and LawDiem, you own and retain all right, title, and interest in and to Customer Data, including all attorney work product and any privileged or confidential client materials. You grant LawDiem a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to (a) provide and operate the Services for you, (b) prevent or address technical or security issues, and (c) comply with applicable law or valid legal process.

We will not use Customer Data to train, fine-tune, or improve any artificial-intelligence or machine-learning model — whether ours or any third party’s — outside the confines of your dedicated tenant. We will not sell Customer Data. We will not share Customer Data with advertisers or data brokers. See the Privacy Policy and Security page for additional detail.

6. Confidentiality and Privileged Communications

You acknowledge that Customer Data routinely will include information protected by the attorney-client privilege, the attorney work-product doctrine, statutory professional-secrecy obligations, protective orders, and the duty of confidentiality under ABA Model Rule 1.6 (and corresponding state-bar rules).

LawDiem treats all Customer Data as confidential. We have implemented the safeguards described in our Security page — including per-tenant encryption keys, multi-tenant isolation at the data layer, append-only audit logs, encryption in transit using TLS 1.3, and sequestered LLM inference inside the Customer’s AWS environment — to make it reasonable for a lawyer to entrust Customer Data to the Services consistent with Model Rule 1.6 and ABA Formal Opinion 512.

You are nonetheless responsible for:

• Determining whether the Services are an appropriate tool for any particular matter or category of data;
• Obtaining informed client consent before submitting confidential information to any generative-AI feature, where your jurisdiction or the circumstances of the engagement require it (see ABA Formal Op. 512 (boilerplate consent in engagement letters is insufficient where particular AI tools warrant specific disclosure));
• Honoring all applicable protective orders, ethical walls, court directives, and contractual confidentiality obligations;
• Implementing internal access controls, conflict-of-interest screens, and supervision policies for your Authorized Users; and
• Notifying clients and tribunals of any inadvertent disclosure as required by applicable rules.

Nothing in these Terms relieves you of any duty owed to your client, the tribunal, or the bar.

7. Acceptable Use

You may not, and may not permit any Authorized User or any third party to:

• Use the Services in violation of any law, rule of professional conduct, court order, protective order, or third-party right;
• Upload, transmit, or generate any material that infringes any patent, copyright, trademark, trade secret, or other intellectual-property right, or that violates any privacy or publicity right;
• Submit material you have a duty not to disclose (e.g., grand-jury material, sealed records, classified information, or materials subject to a protective order that bars use of a cloud-based platform), unless you have determined that submission is permitted;
• Attempt to access another Customer’s tenant, data, credentials, encryption keys, or audit logs;
• Reverse engineer, decompile, disassemble, scrape, or otherwise attempt to derive the source code, models, weights, or training data of the Services, except to the extent expressly permitted by law;
• Probe, scan, or test the vulnerability of the Services or breach any security or authentication measure, except pursuant to a written vulnerability-disclosure agreement with us;
• Use the Services to develop a competing product, or to train any AI model outside the Services;
• Misrepresent the source or authorship of AI-generated content to a tribunal, opposing counsel, or client; or
• Use the Services in a manner that could subject LawDiem or any other Customer to liability or regulatory scrutiny.

8. Fees, Trials, and Subscriptions

If the Services are made available to you on a paid basis, you agree to pay all fees set forth in the applicable order form, subscription page, or written agreement. Unless otherwise stated, all fees are non-refundable, exclusive of taxes, and due in advance. We may suspend the Services for non-payment after notice and a reasonable opportunity to cure.

Trial, beta, evaluation, and early-access offerings are provided “AS IS” and may be modified or discontinued at any time.

9. Third-Party Services and Integrations

The Services may integrate with, link to, or be hosted on infrastructure provided by third parties — including Amazon Web Services, Inc. and other sub-processors identified in our Privacy Policy — and may permit you to integrate with third-party tools (e.g., court e-filing systems, document repositories, accounting platforms). Your use of any third-party service is governed by that third party’s terms. We are not responsible for third-party services, their availability, or their handling of data once it leaves the Services at your direction.

10. Risk Acknowledgment

You expressly acknowledge and agree that:

• (a) Inherent risk of any data transfer. Every transfer of data over the internet, between client devices and cloud services, between cloud services, or between you and any counterparty (including opposing counsel) carries an irreducible risk of interception, misdirection, corruption, loss, or unauthorized disclosure. No system, network, encryption scheme, or vendor — including LawDiem — can eliminate that risk.
• (b) Cyberattack risk is unavoidable. All modern software systems are subject to evolving cyber-threats, including zero-day exploits, supply-chain compromises, social-engineering attacks, insider threats, and nation-state actors. The proliferation of AI-assisted programming has materially increased the speed and sophistication with which adversaries can discover vulnerabilities, craft exploits, and locate undocumented or backdoor access paths in production software — including software developed by sophisticated vendors. LawDiem implements industry-standard safeguards (described on the Security page), but no vendor can warrant invulnerability to attack, and you accept this risk as a condition of using the Services.
• (c) AI outputs are probabilistic. Generative AI models can produce inaccurate, incomplete, biased, fabricated (“hallucinated”), or out-of-date results. Outputs may misstate authorities, invent citations, or omit material facts. You must independently verify every AI-generated output before relying on it for any professional purpose.
• (d) Inadvertent disclosure. Notwithstanding the safeguards described on the Security page, inadvertent disclosure of confidential, sensitive, or privileged information remains possible — by misconfiguration, user error, opposing-counsel error, third-party compromise, court order, or otherwise. You are responsible for assessing whether the residual risk is acceptable for any given matter, for taking corrective steps (including clawback and notice) if inadvertent disclosure occurs, and for honoring all applicable rules governing inadvertent disclosure.
• (e) You bear ultimate responsibility. Your decision to use the Services for any matter is yours alone. LawDiem is a tool. The professional judgment, supervision, and accountability remain with you.

11. Disclaimers

Except as expressly stated in a separate written agreement signed by an authorized officer of LawDiem, the Services are provided “as is” and “as available,” with all faults. To the fullest extent permitted by law, LawDiem disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, or quiet enjoyment, and any warranty arising out of course of dealing, usage, or trade.

LawDiem does not warrant that the Services will be uninterrupted, secure, error-free, or free of harmful components, or that any data will be accurate, reliable, or preserved without loss. LawDiem makes no warranty that AI-generated outputs are accurate, complete, non-infringing, or fit for any purpose.

LawDiem is not a law firm and does not provide legal advice. Nothing in the Services creates an attorney-client relationship between you (or your clients) and LawDiem.

12. Hold Harmless; Limitation of Liability

(a) Hold harmless for inadvertent disclosure. You agree to hold LawDiem, its officers, directors, employees, contractors, and agents harmless from, and to release LawDiem from any and all claims, demands, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to the inadvertent disclosure of any sensitive, confidential, or privileged information transmitted to, stored within, or processed by the Services, except to the extent such disclosure is caused by LawDiem’s gross negligence or willful misconduct.

(b) Indemnification by Customer. You will defend, indemnify, and hold harmless LawDiem and its officers, directors, employees, contractors, and agents from any third-party claim arising out of or relating to (i) your or your Authorized Users’ use of the Services in violation of these Terms, applicable law, court order, protective order, or any rule of professional conduct; (ii) Customer Data, including any allegation that Customer Data infringes a third party’s rights or that you lacked authority to submit it; (iii) your professional services to any client; or (iv) your representations to any tribunal regarding the use, source, or accuracy of AI-generated output.

(c) Cap on liability. To the fullest extent permitted by law, LawDiem’s total aggregate liability arising out of or relating to these Terms or the Services — whether in contract, tort (including negligence), statute, or otherwise — will not exceed the greater of (i) the fees you actually paid LawDiem for the Services in the twelve (12) months immediately preceding the event giving rise to liability or (ii) one hundred U.S. dollars ($100).

(d) Excluded damages. To the fullest extent permitted by law, LawDiem will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost or inaccurate data, lost clients, lost business reputation, regulatory or disciplinary sanctions, or the cost of substitute goods or services — even if advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.

(e) Carve-outs. Nothing in this Section limits liability that cannot be limited under applicable law, or liability for fraud or willful misconduct.

(f) Allocation of risk. You acknowledge that the fees charged for the Services reflect the allocation of risk in this Section and that these limitations are an essential basis of the bargain between the parties.

13. Intellectual Property

As between the parties, LawDiem owns and retains all right, title, and interest in and to the Services, the underlying software, models, configurations, documentation, and any improvements, derivatives, or feedback (other than Customer Data). No license is granted except as expressly set forth herein. If you provide feedback or suggestions about the Services, you grant LawDiem a perpetual, irrevocable, royalty-free license to use that feedback without restriction.

14. Suspension and Termination

We may suspend or terminate your access to the Services (a) for material breach of these Terms that is not cured within thirty (30) days of notice (or immediately for breaches of Sections 5, 6, or 11), (b) if required by law or to protect the integrity of the Services or other Customers, or (c) for non-payment. You may terminate by cancelling your subscription and ceasing use.

Upon termination, your right to access the Services ends immediately. We will make Customer Data available for export for thirty (30) days after termination, after which we may delete it consistent with the retention practices described in our Privacy Policy and any applicable legal hold. Sections 2, 4, 5, 9, 10, 11, 12, 14, 15, 16, and 17 survive termination.

15. Changes to the Services or Terms

We may modify the Services from time to time. We will not materially diminish core security or confidentiality protections without prior notice. We may modify these Terms by posting an updated version with a new “Last Updated” date and, for material changes, providing reasonable notice via email or in-product notification. Continued use after the effective date of the updated Terms constitutes acceptance.

16. Governing Law; Venue; Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflicts-of-law principles. The federal and state courts located in Travis County, Texas have exclusive jurisdiction over any dispute arising out of or relating to these Terms, and each party irrevocably submits to the personal jurisdiction of those courts and waives any objection to venue. The parties waive any right to a jury trial.

If we agree in a separate signed writing to binding arbitration, that writing controls.

17. Notices

Notices to LawDiem must be sent to notice@lawdiem.com with a copy to LawDiem Inc., 7812 Linnie Ln., Austin, Texas 78724, Attn: Legal. Notices to you may be given via the email address associated with your account or by in-product notification.

18. Miscellaneous

These Terms, together with any order form, written agreement, the Privacy Policy, and the Security page, are the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous agreements on that subject. If any provision is held unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign in connection with a merger, acquisition, financing, or sale of assets. These Terms do not create any third-party beneficiary rights. Sections that by their nature should survive (including risk allocation, hold-harmless, indemnification, and liability) survive termination.

Contact

• Legal notices & security incidents: notice@lawdiem.com
• General inquiries: info@lawdiem.com
• Postal: LawDiem Inc., Attn: Legal, 7812 Linnie Ln., Austin, Texas 78724

© 2026 LawDiem Inc. All rights reserved.